Terms & Conditions

Last updated: 24 June 2026.

These terms apply to chauffeur services, airport transfers, private hire and related transport services supplied by Elite Chauffeur Services (“Elite Chauffeurs”, “we”, “us”) in Ireland. They should be read with the written quotation or booking confirmation for your journey. If a written quotation contains service-specific terms, those terms apply to that service to the extent they do not reduce rights that cannot lawfully be excluded.

1. Booking requests and confirmation

A website submission, quotation, payment link or Stripe payment receipt is not by itself confirmation that a chauffeur or vehicle is available. A booking becomes confirmed when Elite Chauffeurs sends a separate confirmation by email, SMS or WhatsApp, or otherwise confirms it in writing.

All bookings are subject to availability, operational feasibility and the accuracy of the information supplied. If we receive payment but cannot accept the booking, we will notify you and refund the amount received to the original payment method. Refund timing can also depend on the payment provider and issuing bank.

Pickup requests made within six hours of travel are short-notice requests. We will do our best to accommodate them, but availability must still be confirmed. Customers should call the bookings team as soon as possible on +353 86 809 5524 or +353 83 123 3506 so we can check a chauffeur and vehicle.

2. Customer information and responsibilities

You must provide accurate contact, pickup, dropoff, date, time, passenger, luggage and flight information. Please check the confirmation promptly and tell us about any error. You should provide a working telephone number that can be used around the pickup time.

The customer is responsible for selecting a vehicle suitable for the passenger count and luggage. Standard suitcase limits shown in the booking tool do not automatically cover golf bags, skis, wheelchairs, oversized luggage, unusually heavy items or specialist equipment. These must be disclosed before payment or confirmed with the team. We may require a larger vehicle or revised quote where the supplied information is incomplete or changes.

Any child-seat, accessibility or mobility requirement must be requested in advance and is provided only if confirmed in writing. Passengers remain responsible for complying with applicable seatbelt and child-restraint rules.

3. Prices, promotions and payment

Prices are quoted in euro unless stated otherwise. The booking summary applies only to the route, date, pickup time, vehicle and information shown. The final Stripe Checkout page displays the amount to be charged, including any valid promotion applied by Stripe.

Extra stops, route changes, waiting beyond the included period, cleaning, parking or toll arrangements not included in the quote, oversized luggage, additional passengers, extended hire or material timing changes may require approval and an additional charge. We will explain any material change before it is charged where reasonably possible.

Card payments are processed by Stripe. Elite Chauffeurs does not store raw card numbers or card security codes. A payment can be used to reserve the requested service, but availability remains subject to the confirmation process described above.

4. Cancellations, refunds and no-shows

Unless your written quotation or confirmation states different cancellation terms:

• transfer cancellations received more than 10 hours before the scheduled pickup time are eligible for a refund;
• cancellations received within 10 hours of pickup may be charged in full; and
• a no-show, or failure to provide information reasonably needed to locate or contact the passenger, may be treated as a completed service and charged in full.

Private tours, multi-day itineraries, weddings, events, group movements and services involving advance supplier commitments may have different deposit and cancellation terms. Those terms must be supplied in the written quotation or confirmation. Nothing in this section affects any refund or remedy required by Irish consumer law.

5. Waiting time and passenger contact

Unless otherwise stated in writing, airport pickups include 60 minutes of waiting time calculated from the confirmed flight landing time, and non-airport pickups include 15 minutes from the scheduled pickup time. Additional waiting may be charged at the rate communicated for the booking.

Flight monitoring does not remove the customer's responsibility to provide the correct flight number, airport and arrival date. If a flight changes substantially, is diverted or is cancelled, contact us as soon as possible so that availability can be reassessed.

6. Amendments and vehicle arrangements

Changes are subject to availability and may change the price. A requested amendment is effective only when accepted by us. If an operational issue affects the requested vehicle, we will contact you about a suitable solution. We will not materially reduce the agreed service without discussing the available options.

7. Delays and circumstances beyond reasonable control

Traffic collisions, road closures, severe weather, strikes, public events, flight disruption, official restrictions, emergencies and other events outside reasonable control can delay or prevent performance. We will take reasonable steps to communicate, reroute or provide an alternative where practical. To the extent permitted by law, we are not responsible for loss caused solely by an event outside our reasonable control that could not reasonably have been avoided.

Customers should allow an appropriate margin for flights, trains, appointments and events. Nothing in these terms excludes liability where exclusion is prohibited by law, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or mandatory consumer remedies.

8. Passenger conduct and vehicle care

Passengers must follow lawful safety instructions, wear seatbelts and behave in a way that does not endanger or seriously disturb the chauffeur, other passengers or road users. Smoking and unlawful activity are not permitted in the vehicle. We may stop or refuse a service where continuing would be unlawful or unsafe.

The customer may be responsible for reasonable repair, specialist cleaning or replacement costs arising from damage or exceptional soiling caused deliberately or negligently by their party. Evidence of the cost will be provided where a charge is sought.

9. Personal belongings

Passengers are responsible for checking their belongings when leaving the vehicle. We will take reasonable steps to identify and return found property, but storage and return costs may apply. We do not exclude responsibility for loss caused by our negligence where the law does not permit that exclusion.

10. Complaints and service issues

Please report an urgent operational issue as soon as possible so that we have a reasonable opportunity to address it. Other complaints should include the booking reference, journey date and relevant details and can be sent to info@elitechauffeurs.ie. We will review the booking and respond within a reasonable time.

11. Personal data

Personal data is handled as described in our Privacy Policy. Journey information may be shared with the assigned chauffeur and providers who need it to deliver, secure or administer the service.

12. Irish consumer rights and governing law

These terms are governed by Irish law and the Irish courts have jurisdiction, without depriving a consumer living elsewhere in the European Union of mandatory protections available under applicable law. If any term is found invalid or unenforceable, the remaining terms continue to apply. Nothing in these terms limits statutory rights under Irish or EU consumer law.

13. Changes to these terms

The version accepted when a booking is made applies to that booking unless a later change is agreed. We may update these website terms for future bookings by publishing a revised date. We will not retrospectively impose a material change on a confirmed booking without agreement or a lawful basis.

14. Contact

Elite Chauffeur Services, Dublin, Ireland. Email: info@elitechauffeurs.ie. Bookings: +353 86 809 5524. Support: +353 83 123 3506.